So last week I damage my laptop (liquid damage) I was covered by a warranty, accidental damage, and liquid is in there.

I take it in, they say no problem, it'll get sent out bla bla bla. K no big deal.

As we speak, I am trying to call bestbuy, I have been for 30 minutes now. Theres no "please hold" or silence, just the ring sound..

I have tried to get ahold of "Geek Squad" and even then Sales rep area and still, no answer.

Estimated completion date was today, if its not done, no big deal, but pickup the friggin phone.

 

as a former employee of BB (geek squad actually )
I can tell you they SUCK at answering the phone....
It's probabally not there anyway. lol
if you have the SO# (on your paperwork) you can go to geeksquad.com and check the status.

 

Ya..I did..

But for the past week it states "product is at store"

Says it hasn't even been shipped ;x

I went there and the guy was all "I know it was shipped, I packed it myself"

My response "..so where is it?"

They don't know where it is.

 

K welp at about 4:30 I got a call from the nerd squad.

It was "Ya, we decided to give you a new computer due to customer loyalty"

So I show up down there, exchange it, THEY GRAB THE OLD ONE and do the exchange.

Now my question is this

If they sent it off, and it never showed up to the repair place, how do they have it?

I really can't bitch and moan, I got a new laptop out of this deal, but seriously, tell it how it is "we're jackasses, never shipped it, our estimated completion date is 3 days over so here, we're giving you a new laptop"

I'm not unreasonable, either way I would've taken the new comp with a smile on my face. ;x

 

yea, not surprised.... luckily, you didnt get shafted.
with liquid damage, they cannot repair the damage, most of the time, we would do an in-store exchange without making the customer wait.... others, we would send it off for a written approval from the service center.... no consistency...