SpinMedia
 

Guys, as many of you know, Spin had some HID's for sale:

I bought them for $200 shipped. When I received them, I had no initial idea that these were NOT the ones that American Muscle sells, so, needless to say, I wasn't upset. HOWEVER, once I realized that they were not the ones that I was expecting to receive, I got concerned. I PM'd spin and he told me:

He admitted that they were NOT the ones sold here at American Muscle and offered a FULL refund.

He reiterated the FULL refund again in this PM:

When asked for his address his attitude changed:

Finally, his distributor must have sent him this form letter to PM me:

I filed a claim through PayPal but they decided against the claim.

For the record, here is what I paid for:

http://lib.store.yahoo.net/lib/musta.../HID-kit-2.jpg

Here is what he sent me:

http://www.mcmmotorsports.com/spin2.jpg

Here is his distributor selling the same kits on eBay for $138 shipped:

http://cgi.ebay.com/ebaymotors/Xenon...76016103QQrdZ1

Notice how he (SpinMedia) turned his bulbs and ballasts around to hide the truth:

http://www.mcmmotorsports.com/spin3.jpg

Guys, most of us are adults and can make our own decisions, please don't make the wrong decision and deal with him for ANY purchase.

Hmmmmmm......

:nunu:

Still does not make sense to me since you installed them and claimed how happy you were with them? I could totally understand if you opened the package and realized they were different and never installed them. But you saw they were different and installed them anyway? Made a thread about how much you liked them? Then went on Ebay and found something different and wanted a refund.

That is like eating a hamburger at Hardee's and realized McDonalds has their $0.99 menu so you try to get a refund on your half eaten burger.

Like I said..totally understandable if you opened it up and realized it was not what you wanted or you were misled in the purchase. You saw, you opened, you installed, took pics, gave thanks, then wanted a refund? That is where the confusion of your complain arises in my eyes anyway.

Spinmedia that was a d*** thing to do. Not only is it against the rules of the classified section to sell items as a way of jump starting your own business. You ripped him off royally and I hope you get banned for this. I cant even believe that someone off this board would do this.:nunu:

I think MCM should have paid closer attention to what he recieved. it certainly doesent help his case that he raved about what a wonderful product he got from spin.

at the same time, spin, WTF is with claiming they are the same ones off american muscle if they are NOT the same ones? that is totally false advertisement.

uh oh......

Dont forget they arent bi-xenon ones like he claimed either Mike.

Dirtbag thing to do, Spin.

They are Bi-Xenon, your obviously just a dumbass and dont know how to install things. And Mike why dont you show the people the other messages you sent me?


I am happy with my purchase, especially if they last as long as they traditionally do. I was just a little curious about why the stories don't match up. We are still buds though. http://www.mcmmotorsports.com/smilies/hug.gif[/QUOTE]

You were 100% aware of what you got when you got them by the mail, Because clearly you saw the logos on the box, and that they came from xenonrider.com. You even contacted me about it, i confirmed to you that they were, and you even replyed with

"I am happy with my purchase, especially if they last as long as they traditionally do. I was just a little curious about why the stories don't match up. We are still buds though. "

If you would of returned it before you opened it I would of gladly gave you a refund as i still would of had a SEALED kit to still resell, not some opened useless one.

So to continue this, you knew what you got, and you liked it, and the quality, if some of you guys remember my old mustang I posted a picture of it with the stangmods kit I bought, and if you compare both from my stangmods kit (Which is the same kit mustangtuning resells) to MCM's picture you can clearly see which one is WAY better in quality, Reason why I posted it as the ones Mustang Tuning sells because they are the same exact thing and actually even better quality. YOU your self loved the kit and even wanted to buy foglights to replace your set of cyclops looking lights you have going across the bottom of your car.

The bulbs that are sold on www.xenonrider.com are an UPGRADED bulb which get the LIFETIME warranty on the bulbs, unlike his cheaper set with cheaper bulbs he sells for $140 on ebay. Reason as to why on his website the price is $200.00 which is the same exact price i sold it to you and you get the lifetime replacement on bulbs and all parts on your kit.


Slithers response is clearly correct on his part, you are a dumbass for what you did and dont get emotionally upset because it was your responsibility to search for the price and to claim the refund and wrong part before you opened it and wear it out.

Yes i did offer a refund if you were UNHAPPY, not BI-POLAR when you got it. You got it, loved them, and then a few days after you were UNHAPPY, thats an uncontrolable BI-POLAR ISSUE you have which you should see medical attention for.


If you order a plate of food somewhere, get the wrong thing, YOU KNOW its the wrong thing and the waiter even TELLS YOU its the wrong thing and offers a refund, BUT it looks good, you start eating it, enjoy it, and then later on find out that plate which you ate and was awesome is at a cheaper price somewhere els, You dont go back days after and ASK for a REFUND AFTER you have ate it. IT was your fault for eating it and enjoying it even tho you were completely aware of what you got and EVEN after they even told you YES WHAT YOU GOT WAS INCORRECT.

I think that what you did Spin was a little shady. When you posted the add in the classifieds you should have given all the details and not made them sound like sumthing they werent.

However, MCM you should have never installed them on your car if you knew he had falsly advertised. This is a lose lose situtation for everyone and the only way I see this being a fair trade is if you and Spin both take a bite and Spin returns you 175$.

I say 175$ it will now be harder for spin to resell them now that they are opened and he will wind up losing money. MCM because you went and installed them on your car a full return is not fair since they are now used.

I offered him a FULL refund BEFORE he opened it and was aware of what he got, but like i put above, he said quote "I am happy with my purchase, especially if they last as long as they traditionally do. I was just a little curious about why the stories don't match up. We are still buds though". He sitll then processed to install them on his car and he loved them but a few days later is when he became bipolar and because of that I told him id give him a refund BUT had to take 20% off as a restocking fee since the reason he wants to return them is because hes bi-polar and not because i sold him something damaged. For same reason stang00 said, he opened them and wore them out and im willing to bet they are still on his car right now. He refused it and tryed to make it a paypal claim and even paypal told him he was a dumbass and paypal dropped his claim within 5 seconds.

Please note also the reason why he wants a refund is NOT because of the great quality of the kit, but because a few days later he found a cheaper set on ebay for a cheaper price. Which isn't even the same kit, the kits I sell have upgraded bulbs which allow us to offer a LIFETIME warranty on the bulbs with FREE replacements on the bulbs if they ever burn out. I sold over 100 of these its and hes the first one to want a refund. A bunch of members even from these boards have purchased these from me and love them.

Regardless there was dumb decisions by both people here in this case. I came up with the 175$ refund because of the false advertising by Spin on the original add. You should always be honest upfront and it just seemed a little shady.

MCM you pulled something that someone at my age would i dont agree that you should get 200$ back because of the dumb decision to install them on the car. If you had bought them from an online company they would not even entertain what you are trying to prove and do.

:nono: mcm you gotta be kidding me ...danny dosnt deserve this ..he didnt do anything wrong from what i am reading.

Apparently you haven't been reading. The original ad was misleading, he didn't get what was paid for. They don't work on hi/low beams as was told. I'm not condoning him installing them even though they were not what he was expecting, just stating that "Spin" mislead his ad! THESE ARE NOT THE KITS SOLD ON AMERICAN MUSCLE/MUSTANG TUNING. I do believe he said that these were bought from Mustang Tuning to install on his car and now he is a distributor???????? There is deciebt in Spin's ad!

Oh, and enough with the personal "He's Bi-Polar" comments. You haven't a clue what your talking about. He has not attacked you personally. Your awfully defensive for someone who's done nothing wrong!

Ding Ding...we have a winner!!!


Great point!!

Bikerjoe ordered one of my kits and knows whats good in the hood :thumbsup:

The story just keeps getting better and better...you're done my friend. Its one thing to smear someone's reputation on the internet, its another to scam someone, then change your story, but its completely different to make a personal attack like that. Have fun selling your kits somewhere else, just make sure you let the people know EXACTLY what they are going to get.

Yeah i have bi-polar friends and i think it's unnecessary for you to keep trying to say this is just because he's bi-polar. Thats a serious medical condition and you shouldn't joke around about it.

Spin, you lied in your listing and were trying to jump start a business so you're in the wrong.
MCM you shouldn't have installed them when you saw that they were different, so you're in the wrong too.

I think you guys need to work it out between yourselves.

Damn Spinmedia you really are a bitch.

Hm...

IMPO...

Spin did go back on his word somewhat... however It is understandable due to Mike suddenly changing his mind...

So I don't think neither one of you two are 100% at fault...

Spin sold something different to what he agreed to purchase...

Mike received it and had no problem with that... IN FACT he loved them...

What I think you should do is refund him SOME of the money so that your price will watch that of the ones he found on ebay...

IDK... I think both of ya are acting like kids...

JMO

One thing I liked about our classified sections was that everyone was legit untill this d***hole came on here and screwed that up. Shame on you Spin.

Sorry that I haven't replied sooner, but I am out on the road and finally found a place to comment. When I received the kit in the mail, I was excited, I opened the box, installed one side and was happy at that moment. I went back in the garage, saw where the box had come from and started to put 2 and 2 together. Everyone here knows what it is like to get a new part for their car. These bulbs were no different. I have been wanting HID's for sometime and when I saw the ad that Spin put up for the MustangTuning HID's, I thought here was my chance to get them at an awesome price. Yes, I should've read the box and the return address BEFORE installing them, but, come on guys, he was a member with over 2,000 posts and his ad CLEARLY stated them to be the lights he bought from here. This is and was not an issue about finding them cheaper elsewhere. Anyone can find an item for less if they look hard enough. I wanted a refund so that I can take that money and buy the kit I originally thought I was getting. I had NO intention of getting back my $200 and jumping on eBay to get the same lights for $138. I was really shocked as to how far this escalated when all I wanted was what was originally promised. For those that support me, thank you. Consider yourselves lucky that this didn't happen to you. Do you really think that he would have given you your money back even if you sent them back unopened? If he was dishonest enough to misrepresent a product he was selling, chances are, he would've come up with some excuse to keep some of your cash too.:topicclosed:

110% correct! The threads Spin started should have been closed immediately.

So what exactlly does "Bi-Xenon" mean? Does that give the headlights the low/hi beam?

Yes, in most of the bigger manufacturers, its two seperate HID bulbs, in most of the kits however, its just another halogen bulb that comes on for the high beams.

both sides were wrong from what I see....no reason to ban one and not the other IMO..but what do I know LOL

If you saw they were wrong..DON'T INSTALL THEM!! Thats my rule of thumb...spin offered a full refund at that point...but MCM decided to install them anyway...

now..finding a cheaper price...I would have probaly given MCM the difference...but not the full refund since the product worked fine and MCM himself said how much he loved the product.

Spin should not have lied about what they were to begin with..but they should not have been installed after seeing they were wrong..that simple

Chris, he offered a full refund twice AFTER they were installed. It wasn't until after I took him up on the offer that he turned. Like I said above, I didn't realize that they were not the ones I was expecting until after I had already installed the one side. Regardless, the issue is not that I installed them and didn't get a refund, the issue here is that he advertised one product and shipped another. He had NO intention on giving me a refund period, partial or full.

*edit* and another thing, if he was deceptive enough to misrepresent a product he was selling, do you think he should've been trust to issue a refund? How do you think this would've went down if I sent him a "sealed" "unopened" box, yet he "claimed" that it was open and missing parts when he received it? Yes, purely hypothetical and a chance I would have had to have taken, but still a possibility.

So, Mike what happened? Are you just going to keep the set that he sold you, or file another claim with your Credit Co.?

And..

Could someone clarify why Spin was banned? Im just curious in this, not starting a bash thread or anything like that, but it clearly states in the classifieds rules:

7 - Buyer Beware! MustangTuning and the MustangTuning Forums team are NOT responsible for a transaction going sour and your money getting ripped off. The mods of the forums will do the best we can to stop any fraudlent transactions if we think something is fishy, but in the end it is up to you, the user, to figure out whether or not the buyer is a legit seller.

So was he banned for the bi-polar remark?

I can certainly understand why you are upset, I would be too, but I would seriously be on the horn with your Credit Card Company and filing a claim for internet fraud. ASAP

I have no choice but to keep them. I can't resell something for $200 or even $150 that you can buy all day long on eBay for $138, even if it was still sealed and new.

That is to protect them from any financial liability from a transaction gone wrong, that has nothing to do with the unethical practice that Spin took part in.

I bought these through PayPal and they denied my claim. They used to protect the buyer in cases such as this, but recently they changed their buyer protection policy:

I understand that, but you still used a Credit Card, or a Debit card right? Get your card company (Visa, MasterCard, your bank, etc.) on the phone. Alot of Credit companies will help you take care of the issue. "Fraud Protection, etc."

No, the funds were in my PayPal account, no credit card was used. :shakeno:

Oh, Mike... You know better.... :ohsnap: :nunu:

Madmatt said he personaly attacked him by calling him bi-polar so there was the ban..I assume.

My two cents;

This Section Is Pro Mike:

Spin, and a couple of others, make a point that just because Mike found a cheaper set elsewhere after he had already bought these, is not a valid reason for returning them. I say that's BS. It's a perfect reason. The lower price is such a valid reason, that it's been a mainstream tool for years now. Example; You buy XYZ from Circuit City. Next week, you see XYZ is $50.00 cheaper at Best Buy. As long as XYZ is in resellable condition, it's perfectly reasonable and legit to return it to Circuit City and buy it again at Best Buy. As long as the return falls into Circuit City's Return Policy. Even more so of it being an ingrained tool, is Best Buy's policy that if you buy XYZ at their store, they'll refund the difference, plus I think an extra 10%, if you find it cheaper else where over the following 30 days. Even if it's Best Buy themselves that's selling it cheaper.

As for the refund itself, there's two thoughts on this I have. First, given the nature of car parts and what not, I can see Spin wanting and asking for only a partial refund, as the parts were admittedly opened and installed by Mike. Heck, even AM.com states that installed parts are non-refundable. Second, and this is where Mike comes out on top in my eyes, is that Spin specifically stated, "If your ever unhappy in anyway let me know and i'll give you a full refund buddy." He says this twice, in two different PM's. The "...unhappy in anyway..." part is the key to the "...i'll give you a full refund buddy." lock. "Unhappy in anway" means exactly that. The way he's unhappy, is that he found a cheaper product. Hence, he's due "...a full refund buddy."

Then there's the shadiness of the whole deal. I won't call it an outright scam or anything along that line, but it's shifty to say the least. The reason I say this is some of the things Spin says in his before and after sales talk.

"Sup guys, i have a brand new HID kit i had bought from Mustang Tuning."
So, here he says has a kit that he bought from MT/AM.com. But, as it turns out, they actually aren't really from MT/AM.com. And it's not so much because he bought them some where else, but that because MT/AM.com doesn't even sell them. He actually admits this, which I guess he should get some credit for, BUT he only admits it after the sale.

"They are out of stock in American Muscle..."
I guess this is a "truth" by default. Technically, a company is always out of stock of an item that they don't actually sell. It's like saying Best Buy is out of Flux-Capacitors. Of course they are. So is everyone else on the planet.

The when it actually comes down to the refund, Spin tells us "I offered him a FULL refund BEFORE he opened it and was aware of what he got...". Hmmm, I must have missed the "...BEFORE he opened it and was aware of what he got..." part before, when he said "If your ever unhappy in anyway let me know and i'll give you a full refund buddy." Let me read it again just to make sure... "If your ever unhappy in anyway let me know and i'll give you a full refund buddy." Nope. I sure don't see the "...BEFORE he opened it and was aware of what he got..." part in there.


But, as with everything in life, there are always two sides to every story.

This Section Is Pro Spin:

Mike, you ordered parts with a certain expectation of what/how they would be. As Spin and others have pointed out, when you opened the packaging and saw otherwise, as you stated you did, "HOWEVER, once I realized that they were not the ones that I was expecting to receive, I got concerned." At that point, you did as you should've and contacted Spin. But what you also should've done, and didn't do, was to stop doing anything with the parts until you talked to Spin and got a better understanding and idea of the situation at hand. Instead, you went ahead and installed them. That is the step that brings your standing down a little bit in this situation. Regardless of all that was said and done to bring the deal to the point that it got to, you did actually install them.

But, does that preclude Mike from gettig a refund? I'd say no. At the very least, the offered refund of $154.00 should be taken. Ideally, and what I think is the just and correct thing to do, is that Spin should refund the full price, with no penalty towards Mike. The reason being is that Spin initiated the sale on shady ground, from the very beginning. Also, if Spin is trying to start up his own store or what not, it would behoove him to take this as a learning experience, and realize that his customers are going to take him at his word, and that in a gray area such as this situation, keeping that customer happy will most likely result in a repeat buyer, instead of alienating him and everyone he bad mouths the store to.

Damn. I leave you guys alone for the weekend and look what happens.


Regardless of who is at fault, i would think you two could settle this without bans and tarnishing rep.

Yeah I think this should have been settled between MCM and Spin and not Matt jumping in and banning Spin because him and MCM are friends. Still not 100% clear on why Spin was banned but I think you should unban him and let them work their differences out. Or atleast give a legitimate reason for the banning other than calling someone bi-polar. There have been plenty of harsher names thrown around on these boards that haven't resulted in a bad. But you are a MOD so I don't have much say so. Running my own site I have an idea of what it is like to regulate stuff but even to me I still do see where the perm ban came in.

You guys still aren't getting it. MCM didn't realize they were the wrong parts until AFTER he had already installed one side. When he realized this he stopped with the installation. I've seen PLENTY of items returned to WalMart, Circuit City or Best Buy AFTER they had been opened! Do they complain, NO becuase it is the proper way to do business. If a customer is not satisfied it is your responsibility as a business to make them satisfied!

If you went to WalMart and bought a 12 pack of Coke and OPENED it only to realize it was full of Sam's Choice Cola what would you do. Say oh well, I can't return them and get what I PAID for because I opened the box. Come on people, think about this alittle!

I got that. I am just trying to get the banning part.

what I don't agree with....one thread where spin was saying his side of the story gets locked immediatly...but MCM is allowed to have a big long thread allowing his side...not really fair...

both sides were wrong..was spin the worst? who knows...his story was never really told by him...MCM did

Absolutely right. We should have a Mustang Board court date. I think that would actually be fun. I think it is pretty messed up that Spins thread was locked and then when MCM made a thread his was kept open and Spin was banned. It's like MCM gets the floor to speak and has all this authority but when Spin tried to take the floor he gets locked and banned and doesn't get a chance. Sounds fishy to me and sounds like favoritism :shakeno: