Dont bother talking to sales manager. Talk calmly to Service manager and give them a chance to fix it. If they dont get it right, write a letter or email to Ford Customer Service and the owner of that dealership. I had similar issue at Dodge the grease monkey broke lug nut covers, left greasy prints all over paint, under the hood and to top it off the drivers side had grass clippings splattered all over. The service manager took care of it but I told him I want car detailed everytime I bring it in and he said its not a problem. I spoke to the sales person who sold me the truck and he said that if you dont ask they wont wash car as it costs them money. I think it could just be the midset that employees have of their brand as the Acura dealer down the street would wash my inlaws car everytime it was brought in.
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