Not Pleased with New Headlights

helty · 03-23-2007, 09:43 AM

Recently purchased a set of smoked clear corners from AM.com. First of all, I know you guys dont manufacture these things and you dont test-fit every part in your inventory. My disappointment is not with AM, simply the fitment of these lights.

Thats about 1/2" gap between the light and the fender. yes, its in there as far as it will go. When standing directly over it you can see the backside of the housing clear as day. First time any water gets back there........

Passnegers side isnt as bad but its still an eyesore.

While I wasnt expecting OE quality, I wasnt expecting the fitment of a square into a round hole. Again, my discontent is not directed at the good people at AM. You guys have done well by me in the past and Im hoping you will continue that trend.

I only installed these to test fit them, I havent driven anywhere with them installed yet. Is there anything AmericanMuscle can do? An exchange? Refund, store credit?

Please, contact me via replying in this thread, by PM, or calling me ( I will have to PM someone my #. I did not use my CC to order these, they were a gift from the queen).

Thank You

AMEmilie · 03-23-2007, 03:12 PM

Quote:

Originally Posted by helty

Recently purchased a set of smoked clear corners from AM.com. First of all, I know you guys dont manufacture these things and you dont test-fit every part in your inventory. My disappointment is not with AM, simply the fitment of these lights.

Thats about 1/2" gap between the light and the fender. yes, its in there as far as it will go. When standing directly over it you can see the backside of the housing clear as day. First time any water gets back there........

Passnegers side isnt as bad but its still an eyesore.

While I wasnt expecting OE quality, I wasnt expecting the fitment of a square into a round hole. Again, my discontent is not directed at the good people at AM. You guys have done well by me in the past and Im hoping you will continue that trend.

I only installed these to test fit them, I havent driven anywhere with them installed yet. Is there anything AmericanMuscle can do? An exchange? Refund, store credit?

Please, contact me via replying in this thread, by PM, or calling me ( I will have to PM someone my #. I did not use my CC to order these, they were a gift from the queen).

Thank You

Of course we can do something! I'm sorry about this...that's certainly not what we expect from our manufacturers. Give us a call on Monday and we'll be happy to take care of you. If you talk to someone other than me and they give you trouble, tell them I said it was okay, or ask to speak to me.

PM me and let me know about when you'll be calling

Emilie

helty · 03-23-2007, 08:04 PM

Quote:

Originally Posted by AMEmilie

Of course we can do something! I'm sorry about this...that's certainly not what we expect from our manufacturers. Give us a call on Monday and we'll be happy to take care of you. If you talk to someone other than me and they give you trouble, tell them I said it was okay, or ask to speak to me.

PM me and let me know about when you'll be calling

Emilie

Thank You! I will call Monday morning. I knew you guys would continue the great customer service.

helty · 03-26-2007, 09:15 AM

Thank You Emilie!

One last thing.....I work for FedEx and get a very generous discount. Would there be any issue with me sending them out today? They could be there tomorrow or wednesday at the lastest. I would pay out of my own pocket and not ask for anything from AM.com. It wont cost me more than $10 would be more convenient for me. Just curious.

Thanks again.

AMEmilie · 03-26-2007, 10:05 AM

Quote:

Originally Posted by helty

Thank You Emilie!

One last thing.....I work for FedEx and get a very generous discount. Would there be any issue with me sending them out today? They could be there tomorrow or wednesday at the lastest. I would pay out of my own pocket and not ask for anything from AM.com. It wont cost me more than $10 would be more convenient for me. Just curious.

Thanks again.

You're welcome! And if you want to send them via FedEx, by all means, go for it! Whatever is easiest for you

I know about that discount -- I used to work in the Boston call center

Steeda97 · 07-23-2007, 03:14 PM

I just bought the same lights, and i have the same problem. The passenger side isn't as bad, but the driver's side is a good .25-.5 inch. Could i just load it with silicone? Or send it back?

Stan · 07-23-2007, 03:21 PM

I have the same lights and they leak like a mother! ive taken them off let them dry out re-silicone them and they still friggen fog up! its a shame because I really like them there just cheap and very poorly sealed!

Steeda97 · 07-23-2007, 03:28 PM

So you have the gap too? I think i'm just going to take my chances on them, and just seal it as much as i can.

Stan · 07-23-2007, 03:46 PM

Quote:

Originally Posted by Steeda97

So you have the gap too? I think i'm just going to take my chances on them, and just seal it as much as i can.

nah mine fit well actually its just they leak and fog up like no tomorrow and have no idea how to fix them.. i've sealed them twice already all the way around

07-23-2007, 03:51 PM

Quote:

Originally Posted by Stan

nah mine fit well actually its just they leak and fog up like no tomorrow and have no idea how to fix them.. i've sealed them twice already all the way around

could they be leaking from where the light socket screws in on the back? bad o-ring there perhaps?

Stan · 07-23-2007, 04:25 PM

Quote:

Originally Posted by zigzagg321

could they be leaking from where the light socket screws in on the back? bad o-ring there perhaps?

nope I cleaned both of the o-rings out because they had a shitty seal and resealed them.. so im clueless!

07-23-2007, 04:27 PM

Quote:

Originally Posted by Stan

nope I cleaned both of the o-rings out because they had a shitty seal and resealed them.. so im clueless!

you could do a dunk test with them...seal the light socket hole and dunk the assembly...use a flashlight to see where the water is coming in.

Stan · 07-23-2007, 04:38 PM

Quote:

Originally Posted by zigzagg321

you could do a dunk test with them...seal the light socket hole and dunk the assembly...use a flashlight to see where the water is coming in.

might have to do that its just annoying how they come so poorly sealed from the factory, the factory glue is all over the place and some is even inside the lense that dripped down..

07-23-2007, 05:21 PM

Quote:

Originally Posted by Stan

might have to do that its just annoying how they come so poorly sealed from the factory, the factory glue is all over the place and some is even inside the lense that dripped down..

wow...that is some shoddy workmanship.

Stan · 07-23-2007, 05:52 PM

Quote:

Originally Posted by zigzagg321

wow...that is some shoddy workmanship.

ya its gay i keep swapping them from the stock ones to the smoked ones because either one or the other keeps fogging up or getting filled with water

but i'll most likely do the water test and get to the bottom of it!

AMEmilie · 07-25-2007, 10:40 AM

Quote:

Originally Posted by Steeda97

I just bought the same lights, and i have the same problem. The passenger side isn't as bad, but the driver's side is a good .25-.5 inch. Could i just load it with silicone? Or send it back?

Give us a call -- we'll send you a new set. I'm not sure what's going on with these lights. We haven't had issues like this in the past. I'm having our purchasing manager look into this.

Emilie

AMEmilie · 07-25-2007, 10:41 AM

Quote:

Originally Posted by Stan

I have the same lights and they leak like a mother! ive taken them off let them dry out re-silicone them and they still friggen fog up! its a shame because I really like them there just cheap and very poorly sealed!

With all aftermarket lights, you should reseal them with RTV sealant before installing. Give us a call, and we should be able to do something for you.

Emilie

Steeda97 · 07-25-2007, 02:09 PM

Thanks!

v6'stang · 07-25-2007, 06:50 PM

Quote:

Originally Posted by AMEmilie

With all aftermarket lights, you should reseal them with RTV sealant before installing. Give us a call, and we should be able to do something for you.

Emilie

i don't want to sound like a jackass. AM.com is the best around, but doesn't ANY of these companies (headlight companies) make a decent light that don't have to be fixed before they're put in? i mean seriously that's rediculous. i was considering gettin' aftermarket headlights but i've seen so many problems w/them on here i'd rather keep the stock ones. again, this isn't necessarily to AM, it's more to the shitty company(s)/craftmanship that make these lights.

Steeda97 · 07-26-2007, 09:02 AM

Well i would guess that they don't have the exact specifications that Ford has when they make OEM headlights.

But besides that, AmericanMuscle.com is seriously the best place around for Mustangs, the customer service is unbelievable.

v6'stang · 07-26-2007, 05:28 PM

Quote:

Originally Posted by Steeda97

Well i would guess that they don't have the exact specifications that Ford has when they make OEM headlights.

But besides that, AmericanMuscle.com is seriously the best place around for Mustangs, the customer service is unbelievable.

yea i'm not baggin' on AM at all. they kickass in every aspect of their business. i'm disappointed in the companies that make these lights, or at least teh ones that AM is dealing with. i think they could do a damn better job at it. i doubt the dimensions for a headlight are patented. i mean they can make damn near anything else fit like a glove, why not headlights? and it's sad that the headlight companies kinda force their dealers to tell the customers to reseal their brand new lights cause they can't make one wortha shit. buh.

Steeda97 · 07-27-2007, 09:07 AM

I sent you a PM, Emilie.

03-23-2007, 09:43 AM	#1 (permalink)
helty Junior Member Join Date: Mar 2007 Posts: 3	Not Pleased with New Headlights Recently purchased a set of smoked clear corners from AM.com. First of all, I know you guys dont manufacture these things and you dont test-fit every part in your inventory. My disappointment is not with AM, simply the fitment of these lights. Thats about 1/2" gap between the light and the fender. yes, its in there as far as it will go. When standing directly over it you can see the backside of the housing clear as day. First time any water gets back there........ Passnegers side isnt as bad but its still an eyesore. While I wasnt expecting OE quality, I wasnt expecting the fitment of a square into a round hole. Again, my discontent is not directed at the good people at AM. You guys have done well by me in the past and Im hoping you will continue that trend. I only installed these to test fit them, I havent driven anywhere with them installed yet. Is there anything AmericanMuscle can do? An exchange? Refund, store credit? Please, contact me via replying in this thread, by PM, or calling me ( I will have to PM someone my #. I did not use my CC to order these, they were a gift from the queen). Thank You

07-23-2007, 03:21 PM	#7 (permalink)
Stan Beantown Stang Join Date: Dec 2005 Location: Boston, MA Posts: 1,291	I have the same lights and they leak like a mother! ive taken them off let them dry out re-silicone them and they still friggen fog up! its a shame because I really like them there just cheap and very poorly sealed! __________________ 2002 Black Mustang GT 5 speed Mods BORLA Stingers SLP Catted-X MGW Shifter Mach 1 Grill Delete/Chin Spoiler Chrome 03 Cobra's 17x9 H&R Supersports Waiting to install Vortech Supercharger 4.10's FOR SALE!! SLP LM1 Catback, Magnaflow O/R X PM ME!

03-26-2007, 09:15 AM	#4 (permalink)
helty Junior Member Join Date: Mar 2007 Posts: 3	Thank You Emilie! One last thing.....I work for FedEx and get a very generous discount. Would there be any issue with me sending them out today? They could be there tomorrow or wednesday at the lastest. I would pay out of my own pocket and not ask for anything from AM.com. It wont cost me more than $10 would be more convenient for me. Just curious. Thanks again.