Swiss026

I ordered my grill delete over two weeks ago and still nothing. I can't get anyone to answer the phone and the voicemail mailbox is full so I can't leave a message. Who can I get in touch with about my product? I want to get some cash back for such an inconvenience. This has been a horrible experience. I want to know what can be done. :angry4:

dannyb785

dude. chill. a horrible experience? hardly. 2 weeks is not a big deal . think about many factors...is it in stock? how far do you live? did you put the right address? did you email bob @ mustangtuning.com? i waited about 2 weeks for my catback so just wait another week or so, if it doesnt come then, then try to call again.

Swiss026

They said it'd be in the mail last Tuesday or Wednesday with the only email response I got. That's a week ago. The phone isn't working either. I just want to know where my part is and why I haven't gotten a tracking number.

dannyb785

if you dont have a tracking number then it hasnt been shipped yet. I cant help u since i dont work for them but i just say wait a week more. its just a grill, so nothing performance that you would need for a 1/4 mile run or anything. but saying its a horrible experience is a bit exaggerated

Swiss026

Let me rephrase....the experience hasn't been horrible...yet. It's the customer service has been horrible. One email response and their phones don't even work.

TayWolf55

They just got more than 10" of snow dumped on them. Believe me when I say Mustang Tuning and Xoxide's customer service is the best I have ever seen. Give them time, they wont let you down.

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2004 Mustang GT 5 Speed
Mac O/R H Pipe
Mac Flowpath Catback
JLT Ram Air Intake
SCT XCal 2 Tuner
FRPP 4.10 Gears
13.191 @ 103.78

drillsergeantjra

I understand how you feel. However, with that said, I must give kudos to MT. I started a thread the other day similar to this but, I was a little more impatient. I placed an order this past Sunday and was worried I wouldn't get my wheels fast enough. I had e-mailed them and didn't get a response and had called and got the full voicemail box message. I finally got a tracking number last night. With that said......to my total surprise my wheels arrived today! Thumbs up on the quick delivery! I believe people should be recognized for the good AND the bad. The good: Fast delivery. The bad: terrible communication from company to customer.

dannyb785

taywolf is right. mt even put that announcement on the homepage that a week or so ago their power went out and some other crap happened. itll all be good in the end. ya never know, he might give you some kind of credit for the wait :jerk:

WaterDR

Guys, I have been buying from them as long as anyone has. They have a small staff and they get swamped sometimes. MT could address this issue and hire more people, and then the prices would go up.

I waited for many of the things I ordered, but they always came and I was told they would be late. Most of the time, they showed up earlier then they predicted.

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MustangGTuning96

I agree with everyone else here, I have ordered from tons of places and had bad customer service everywhere else but here. I'm not saying that they may not be at fault here but I would argue that there reputation should get them a little slack. There is really only one guy who answers the phone during the day, so if he is on the phone with someone else, then you get the machine... I have had trouble getting through sometimes too, but just take a few minutes and call every five or ten till you get through. I assure you that if it didn't ship it was because of something well beyond there control. i.e. out of stock, bad weather, god needed the part too, you know something...

madmatt

Im with everyone else, just be patient, and realize that they cant control mother nature or the electric company. Grill deletes are also a popular item and have been on backorder sometimes because of it. Just be patient. Chris and his team here have the best customer service Ive ever recieved. Sorry about your inconvienience.

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rmonyer

Due to the small staff and the recent snow storm (again), your order is just caught up in them being overworked. I had to wait a couple of extra weeks during the Christmas holidays for Rims I ordered from them. I had the same issue with no one responding to my e-mail or phone messages. But my stuff of course showed up, and I did get someone on the phone BEFORE I received my goods. It's hard to wait on things.....I know, I am very impatient also. But since you ordered it, payed for it, and want it......just be patient. As some of the other people have said, they (MT) are actually good people, just a little overworked, understaffed etc. Just my 2 cents.

NoKturnaL

MT#1 is right ..with thier small staff they keep prices rock bottom...its ONLY cause of the Snow STORMS they have been behind. And, I heard they lost POWER not to long ago which only makes more headaches. Mustang Tuning is the BEST Parts distributor. And I say that on the net and at the track.
I COULD wait 3 weeks for my package as long as the prices remain low.
And when They are NOT behind, I have only had Great Customer Service from them.

__________________
2002 Mustang GT Coupe
5-Speed
Performance
K&N Intake
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Steeda Pullies
SCT 4-Bank Chip Dyno Tuned
Mac H-pipe
Flowmaster Cat-Back
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Centerforce Clutch
SLP-Line-Lock
And more upgrades visually

Stevoneo

Gotta give them a break. Your getting rock bottom price and free shipping. I could understand if you paid for next day Fed-Ex or UPS, but you didnt. You chose to go with free shipping. Give them time, they are still probly diging out fo 5 feet of snow.

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Rob97GT

Month and a half and no fog lights yet =

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tedinde

I live 30 miles from them. It snowed but it wasnt that bad. FEDEX and the mail still ran.

I ordered during the snow storm on a wednesday, They said they would have it programmed and out by the end of the week. It shipped on Monday. And i got it Yesterday.

Im a powerseller on ebay. FEDEX and USPS came to my house and ran everyday. I get more done when it does snow, since im stuck in the house.

If your order hasnt shipped then its backordered im guessing and they should email you and let you know. Nothing beats good comunication. Their other company www.xoxide.com gets stuff out like a rocket Same day and weekends. Im guessing it cant be the same staff or warehouse. Those guys custmer service and communication is amazing.

They do need to work on backorder or slow shipping communication or they will lose customers. Ive noticed a few people waiting too long on stuff and no response. But then their prices are rock bottom. So its hard to complain.

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1997GT SOHC, PI Heads,intake, SCT 4 bank, UPR CAI
Zex Nitrous system 125 hp shot,Steeda Tri-AX
March Underdrive pullies,2 1/2 O/R Pipe, Magnaflow Catbacks,Mac Upper and lower Control arms,5 speed
4.10 Gears,31 spline, Nitto 555 drag radials Spinning

Shambles

I give you my word were filling orders as fast as we can. Unfortunately our suppliers have been a bit slow in getting stuff to us, but it is coming, i assure you.

If you want, PM me your order numbers and ill check and see what the status of your orders is. I check this forum all the time and can get back to you in a timly manner, quicker than phone and e-mail.

Like i said, dont worry its coming!!

-Shambles
MustangTuning Customer Service