Never Buy From..

Dave04Mustang · 03-31-2008, 09:20 AM

Alright I won't make this a long rant but long story short NEVER buy a Samsung product. Yes I admit that every once in a while you receive a defective product however most companies fix it in a timely manor. I'll make this into a sparknotes kind of thing for the people that don't like to read a lot haha:

1) Bought a home theater system in August 2007
2) Had a short in it and failed to work in November 2007 (had to ship it to NJ)
3) Received it in December and it was never fixed so they had me ship it back
4) I received it back mid January
5) The short came back at the end of January
6) I refused to have it fixed again and demanded a refund or an exchange
7) They agreed to exchange the system however I had to box the thing back up the box was 80lbs and it was to big to fix in the trunk of my car so I had to have UPS pick it up. Samsung refused to cover the pickup fee so shipping was at my expense for their broken product. (Still under 1 year warranty)
8) Had to call them back because they never knew they received my product
9) They figured out that they got it and then said they didn't have any of the same system to exchange so they offered my a full refund for $430 (on Feb 15th)
10) They said the refund check will take 4-6 weeks max to arrive
11) I called after 5 weeks and no one knew anything but the refund is documented so they sent an "urgent" email to get this resolved.
12) Called them last week when the 6 weeks expired and told them I'm fed up with this and want my money since right now I have nothing. The lady said they don't have proof that they received my system. I called the bull shit on that and said the refund was issued knowing they have it and I have the UPS proof of delivery stating the exact people that signed for it. She said she has to email them to make sure and would call me back
13) never heard back so now I have to call them again.

If you have any choice when buying products DON'T buy from Samsung.

00blkstanggt · 03-31-2008, 09:37 AM

My DLP T.V. is Samsung and works just fine. I've had a few Samsung phones as well and never had any problems with them. That sucks for your situation, but Samsung generally makes good products.

Must See · 03-31-2008, 09:39 AM

Quote:

Originally Posted by 00blkstanggt

My DLP T.V. is Samsung and works just fine. I've had a few Samsung phones as well and never had any problems with them. That sucks for your situation, but Samsung generally makes good products.

yeah i have had a Samsung phone and MP3 player and had no issues with either of them. I guess you were just the one who had the bad luck with them. Hope it all works out for yah.

Dave04Mustang · 03-31-2008, 09:53 AM

Yea I'm sure they make good products however the fun begins when your product stops working right. With a large company like this I'm just very aggravated/annoyed in their customer service. This issue should not take this long to resolve. Tomorrow's April which means I haven't had a working product (or anything being resolved) for about 6 months which in no way is acceptable

Crimsonred02 · 03-31-2008, 10:01 AM

Trust me, it is not just Samsung. It is any big name company like that.

WNRacing · 03-31-2008, 11:34 AM

Sorry about your luck man... I have all kinds of Samsung toys and I have never had any issues with them or their support. in-fact, when I get a new TV it will be a new Samsung..

TUFF 4.6 · 03-31-2008, 11:40 AM

It was just your turn to be SHIT on. Keep hammering on them and ask to speak to someone with fuzzy nuts (manager) because the "P-ions" dont care. Good Luck

PureStang · 03-31-2008, 01:00 PM

wow dude, im sorry to hear...i have a samsung home theater system (ht-x50, the 5 disk dvd one) and im watching the phillies game on it right now...i use mine about everyday to watch tv/movies or listen to music....the only thing that has happened is the sub cuts out every now and then but that was solved by switching to a different gauge wire

Dave04Mustang · 03-31-2008, 01:59 PM

Quote:

Originally Posted by PureStang

wow dude, im sorry to hear...i have a samsung home theater system (ht-x50, the 5 disk dvd one) and im watching the phillies game on it right now...i use mine about everyday to watch tv/movies or listen to music....the only thing that has happened is the sub cuts out every now and then but that was solved by switching to a different gauge wire

yea mine was similar. I had the ht-tx75 i think it was. With the 4 towers instead of the satellite speakers. Worked great for the first two months then sound either never played or played for about 5 seconds every 3mins

.

Oh well, I just hope I get the check before I move to Texas because that will just be another hassle that I'm sure they would screw up

Uneed2Douche · 03-31-2008, 02:31 PM

i feel your pain i had the same problem out of enterprize rental car took me a year to get a refund i was pizzed

PureStang · 03-31-2008, 04:25 PM

dude, that thing is huge!!!! lol...my lil 800 watt system provides more than enough for me lol.. how much did you pay? i paid 180 out the door and havent had a single thing wrong with it. the kid in the room next to me has the same one as i except the 1 disk version and his works just as well....and a kid in another suite has the older model of mine and his works great...maybe you just got a bad model...i would suggest trying to buy the lower model...

Dave04Mustang · 03-31-2008, 04:45 PM

yea it was massive haha. Back in August it was $430 shipped to my door. I bought it for my apartment to hook up to the hdtv in the main room. Listening to TV speakers for now.. boo haha

redfire04 · 03-31-2008, 06:36 PM

That sucks...The wife and I bought a Samsung tv and home theater in a box when we moved into our apartment and we had a problem with the receiver. It is a 5 disc dvd changer and the door was jammed. Luckily I had no dvds in at the time and bought the circuit city extended warranty for like $35 extra. Took it back to circuit city and they replaced just the receiver no questions asked. Haven't had any problems since.

WaterDR · 03-31-2008, 07:24 PM

You get what you pay for.....peiople want stuff as cheap as possible, and these companies no longer have any customer service personnel. Things were a lot different back in 1975 when you could just take back your stereo to the neighborhood store and get it taken care of.

*JackThe Ripper* · 03-31-2008, 07:29 PM

Eh.... Samsung makes decent LCD Tv's, but i would stay away from thier home theater stuff.

Just a reccommendation to everyone...

HOME THEATER IN A BOX 101.

If a brand is known for thier TV's, then dont buy thier audio stuff.

I have 2 Panasonic plasmas, every TV i ever bought was Panasonic, i think they without a doubt make the best television sets out there, especially with thier plasma's as they are years ahead of everyone else.
As far as the panasonic TV's go, i cant say enough.

However, you wouldnt catch me buying a crappy home theater in a box from them because it will probably be junk.

Avoid audio from LG, Zenith, Magnavox, Panasonic, Samsung, Toshiba, Mitsubishi, Hitachi, Sharp.. Thier cash cows are the TV's, thier audio systems are pretty much junk in my view.

and BY ALL MEANS do NOT buy crap from APEX, Insignia, Viola, Westinghouse, ior any other crappy knockoff brand that claims to have technology from a better brand, cause it might have a previsous generation B stock display does not mean it has a decent tuner or any other worthwhile internals. The only time you would want to buy audio from a brand you dont recognize is if the price is so rediculously high that your jaw hits the floor upon seeing the pricetage, then yer in the baller shit like KRELL, Adcom, Conrad Johnson, JMLabs, Classe, Sonus Faber, McIntosh, Martin Logan, Ohm, etc....

When going for AFFORDABLE(aka budget) audio at places like Best Buy go for the brands that specialize in audio, Denon, JBL, Klipsh, KEF, Harman Kardan, etc..

there are some crossover brans like Sony, Phillips, and Pioneer which are decent but i sould still avoid these.

*JackThe Ripper* · 03-31-2008, 07:35 PM

Quote:

Originally Posted by WaterDR

You get what you pay for.....peiople want stuff as cheap as possible, and these companies no longer have any customer service personnel. Things were a lot different back in 1975 when you could just take back your stereo to the neighborhood store and get it taken care of.

+1...

The front l/r speakers in my setup are from Jm Labs, i have a nice set of thier smaller Chorus speakers. Well, one day i was working on some wiring in the back and totally vaporized the voicecoil on my right speaker's woofer.
CRAP, there goes a $400 speaker. (in the grand scheme of high end audio they are pretty inexpencive, compared to budget audio they are pretty pricey, but you get every single dollars with, i cant say enough about these speakers)
So i manage to track down JM Labs head office in france, i found an email address for them to see if i could order a new driver from them, the guy asked me my address and model number and shipped me a replacement driver straight from France with no questions asked, 100% free of charge, no reciept needed, no serial number, no warranty.

You cant beat that.

Sometimes yer better off spending more on quality equipment with a smaller company than a bang-for-the-buck setup with a big company.

redfire04 · 03-31-2008, 08:28 PM

Eh, I'm happy enough with my home theater in a box. I just wanted surround and better sound than the tv speakers give because the tv is in a large room where sound doesn't travel well. It does it's job and does it good enough. I think it depends on what you care about. You can't have the best of everything! Or most of us can't anyways.

Must See · 03-31-2008, 08:35 PM

should have went with the Bose system. My parents have back home and its amazing and on top of that they have a LCD Sharp TV I forgot how many inches but its big enough.

00blkstanggt · 04-01-2008, 09:35 AM

One of my LCDs is Westinghouse and it looks and works perfectly. I've had it for about 3 years now and no problems.

Codiddy · 04-01-2008, 12:42 PM

Quote:

Originally Posted by Must See

should have went with the Bose system. My parents have back home and its amazing and on top of that they have a LCD Sharp TV I forgot how many inches but its big enough.

no highs or lows. . . it must be Bose!

Mossberg · 04-01-2008, 05:08 PM

Quote:

Originally Posted by 00blkstanggt

One of my LCDs is Westinghouse and it looks and works perfectly. I've had it for about 3 years now and no problems.

Same here

TClark22 · 04-01-2008, 05:52 PM

we got a 42" samsung plasma and it is one of the best looking pictures i have seen. had it for 2 years. never a problem.

and i have a 32" vizio and its amazing as well.

03-31-2008, 09:37 AM	#2 (permalink)
00blkstanggt Hot, Nasty, Bad ass speed Join Date: Aug 2005 Location: Livermore, Ca Posts: 1,734	My DLP T.V. is Samsung and works just fine. I've had a few Samsung phones as well and never had any problems with them. That sucks for your situation, but Samsung generally makes good products. __________________ Sound clip of my car http://www.youtube.com/watch?v=w-MhgSI-owQ

03-31-2008, 11:34 AM	#6 (permalink)
WNRacing Drives a Dodge.. Join Date: Sep 2007 Location: Gallatin, TN Posts: 3,120	Sorry about your luck man... I have all kinds of Samsung toys and I have never had any issues with them or their support. in-fact, when I get a new TV it will be a new Samsung.. __________________ -Evan "... it's a very scary time, that the American people can't get the truth.'' Jon Voight http://www.youtube.com/watch?v=fx3sLArcuyE

03-31-2008, 11:40 AM	#7 (permalink)
TUFF 4.6 Senior Citizen Join Date: Dec 2007 Location: Richmond Va. Posts: 652	It was just your turn to be SHIT on. Keep hammering on them and ask to speak to someone with fuzzy nuts (manager) because the "P-ions" dont care. Good Luck __________________

03-31-2008, 01:00 PM	#8 (permalink)
PureStang WE ARE PENNSTATE Join Date: Jul 2005 Location: Downingtown/West Chester, PA Posts: 4,945	wow dude, im sorry to hear...i have a samsung home theater system (ht-x50, the 5 disk dvd one) and im watching the phillies game on it right now...i use mine about everyday to watch tv/movies or listen to music....the only thing that has happened is the sub cuts out every now and then but that was solved by switching to a different gauge wire __________________ Brandon J My Ride sig by purestang

03-31-2008, 04:25 PM	#11 (permalink)
PureStang WE ARE PENNSTATE Join Date: Jul 2005 Location: Downingtown/West Chester, PA Posts: 4,945	dude, that thing is huge!!!! lol...my lil 800 watt system provides more than enough for me lol.. how much did you pay? i paid 180 out the door and havent had a single thing wrong with it. the kid in the room next to me has the same one as i except the 1 disk version and his works just as well....and a kid in another suite has the older model of mine and his works great...maybe you just got a bad model...i would suggest trying to buy the lower model... __________________ Brandon J My Ride sig by purestang

03-31-2008, 02:31 PM	#10 (permalink)
Uneed2Douche Senior Member Join Date: Feb 2008 Location: Dallastown PA Posts: 125	i feel your pain i had the same problem out of enterprize rental car took me a year to get a refund i was pizzed

03-31-2008, 06:36 PM	#13 (permalink)
redfire04 Redfire GT Join Date: Mar 2005 Location: St. Louis Posts: 431	That sucks...The wife and I bought a Samsung tv and home theater in a box when we moved into our apartment and we had a problem with the receiver. It is a 5 disc dvd changer and the door was jammed. Luckily I had no dvds in at the time and bought the circuit city extended warranty for like $35 extra. Took it back to circuit city and they replaced just the receiver no questions asked. Haven't had any problems since. __________________ 2004 Redfire GT BBK Longtubes BBK O/R X-Pipe Magnaflow cat back Steeda Sport Springs Tokico HPs Black Bullitts Mach 1 Grill Delete Mach 1 Chin Spoiler Mach 1 Rear Wing Honeycomb Trim Panel Blackout Tails Simco Silver Series Gauge Cluster Awaiting Install: FRPP 4.10s - Trick Flow Diff Cover

03-31-2008, 07:24 PM	#14 (permalink)
WaterDR Administrator Join Date: Sep 2004 Posts: 6,374	You get what you pay for.....peiople want stuff as cheap as possible, and these companies no longer have any customer service personnel. Things were a lot different back in 1975 when you could just take back your stereo to the neighborhood store and get it taken care of. __________________ Black 2000 GT Vert: Novi-2000 with Intercooler (375rwhp @ 9 psi); Tune by Kauffmans; Roush 380R Body kit; Steeda Subframes; Steeda Strut Tower Support; Deep Dish Bullets; FRPP 4:10's; SCT 4 Position Chip with four custom tunes; Steeda CAI; C&L Pleum; BBK 75 TB; SLP Loudmouth; SLP Catted X-Pipe; Bullitt Suspension; UPR Conrol Arms; Focus Fuel Pump My Car My Email

03-31-2008, 08:28 PM	#17 (permalink)
redfire04 Redfire GT Join Date: Mar 2005 Location: St. Louis Posts: 431	Eh, I'm happy enough with my home theater in a box. I just wanted surround and better sound than the tv speakers give because the tv is in a large room where sound doesn't travel well. It does it's job and does it good enough. I think it depends on what you care about. You can't have the best of everything! Or most of us can't anyways. __________________ 2004 Redfire GT BBK Longtubes BBK O/R X-Pipe Magnaflow cat back Steeda Sport Springs Tokico HPs Black Bullitts Mach 1 Grill Delete Mach 1 Chin Spoiler Mach 1 Rear Wing Honeycomb Trim Panel Blackout Tails Simco Silver Series Gauge Cluster Awaiting Install: FRPP 4.10s - Trick Flow Diff Cover

04-01-2008, 09:35 AM	#19 (permalink)
00blkstanggt Hot, Nasty, Bad ass speed Join Date: Aug 2005 Location: Livermore, Ca Posts: 1,734	One of my LCDs is Westinghouse and it looks and works perfectly. I've had it for about 3 years now and no problems. __________________ Sound clip of my car http://www.youtube.com/watch?v=w-MhgSI-owQ

04-01-2008, 05:52 PM	#22 (permalink)
TClark22 Blown 2V Join Date: Nov 2005 Location: kansas Posts: 2,297	we got a 42" samsung plasma and it is one of the best looking pictures i have seen. had it for 2 years. never a problem. and i have a 32" vizio and its amazing as well. __________________