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Originally Posted by Swiss026
I ordered my grill delete over two weeks ago and still nothing. I can't get anyone to answer the phone and the voicemail mailbox is full so I can't leave a message. Who can I get in touch with about my product? I want to get some cash back for such an inconvenience. This has been a horrible experience. I want to know what can be done. :angry4:
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I agree with everyone else here, I have ordered from tons of places and had bad customer service everywhere else but here. I'm not saying that they may not be at fault here but I would argue that there reputation should get them a little slack. There is really only one guy who answers the phone during the day, so if he is on the phone with someone else, then you get the machine... I have had trouble getting through sometimes too, but just take a few minutes and call every five or ten till you get through. I assure you that if it didn't ship it was because of something well beyond there control. i.e. out of stock, bad weather, god needed the part too, you know something...