I dont think he was being harsh. Just telling the truth.
This is the problem when it comes to typing rather than speaking.
you dont hear the tone of the person's voice. This creates problems, one mistakens what some one says or if there is a mistype, one can become offended. Everyone needs to learn to just shrug it off.
Now that might sound mean, offensive, or rude, but i am merely telling what happens with emails and AIM. This is a subject that has been researched and studied and all studies are conclusive that rational from typing is misread and interpreted.
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