TSB's are your friend
the TSB is Reference # 01-23-5 . It states "Some vehicles equipped with the T-45 transmission may exhibit a condition of being stuck in reverse, difficult to shift into reverse of my pop out of reverse. This is caused by the 5th/Reverse Gear Shift Fork." It applies to 1996-2001 mustang. should give you an idea of what your dealing with or what to tell the repair shop.
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